Refund Policy

CartoonPix (cartoonpix.com) sells one-time credit packs and plans billed monthly or yearly; prices and the credits each picture size costs are listed on Pricing. There are no free credits. This policy explains when credits are restored and how to request a refund.

Confirmed technical failure or refused picture

If the generation provider confirms that a task failed technically, or the generated picture is refused by content moderation, the exact credits charged for that task are restored to the same account once. Duplicate failure notifications do not restore extra credits. Your library shows the returned balance after the adjustment completes.

If a picture’s status or delivery is temporarily interrupted, we check the existing task before declaring it failed. Do not pay or submit again while the task is being verified.

Finished pictures

AI results vary. Changes in appearance, hair, clothing or colors do not automatically mean a task failed technically. Save the task ID and describe the problem for review. Restored credits are not a cash refund. New pictures normally use credits.

Payment and download issues

If checkout is canceled, resume the same purchase from Pricing. If payment appears completed but your credits have not appeared, open your library and allow a minute for confirmation; do not buy another pack to resolve the first payment.

Pictures and their input photos remain accessible for 30 days after the picture is ready. Downloads do not cost credits or extend access. Email support with your order or task ID and the issue. Requests for cash refunds or an obvious quality issue are reviewed individually; no fixed response or refund arrival time is promised. Cash refunds are distinct from credit restoration. Unused credits associated with refunded or disputed payments may be adjusted; other paid orders are not automatically cleared. Partial refunds and partially used purchases require review of the original order and usage. Applicable mandatory consumer rights remain unaffected.

Monthly plans

Each paid month of a plan is its own order with its own credits. A refund request for a plan is reviewed for that month only; a refund adjusts that month’s unused credits and does not cancel the plan, so cancel it as well from Account → Credits → Manage subscription to stop the next charge. After canceling, the plan runs to the end of the month already paid.

Credits from packs do not expire. Subscription credits are added each month, expire at the end of that month and are used before pack credits. The 30-day file-access period does not make your unused credits expire.